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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A pop-up menu will show up. It includes detailed information about all the operations that you can perform on the page in question. Each context menu appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive selection of educational videos explaining how to use our hosting Control Panel. They're designed for those of you who want to see how things are being done instead of just reading articles. In this way, anyone can quickly get to know our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you need, take a glimpse at our extensive FAQ database, which includes questions asked by actual people and provides real solutions. We regulary update our FAQ database with new articles so as to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions database either, we have a great team of customer support engineers available 24x7x365 and eager to help you with any problem. Each trouble ticket you send will be replied to in less than sixty minutes (the average trouble ticket response time is just twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com